We undertake a major survey of retail banking clients each year, interrogating their experiences of the full variety of retail banking services.
This gives us insights into future market share trends and client satisfaction levels in the market place, allowing us to benchmark banks, non-bank lenders, credit card providers, vehicle financiers and unsecured lenders.
We share our insights with client financial institutions to help them understand how they benchmark against the rest of the market and what they can do to improve their clients’ experiences.
The research supports the Retail Bank of the Year awards done in conjunction with Sunday Times Business Times. Read more about the awards here.